RETURNS

We want you to be happy with your Paper Daisy purchase.

For eligible online purchases, you have 14 days from the date you receive your order to request a return under your statutory cancellation rights.

To be eligible, items must be returned unused and in the same condition in which you received them, with their original packaging where possible. You will also need proof of purchase.

Unless an item is faulty, damaged or incorrect, return postage is the responsibility of the customer.

To request a return, please contact us at paperdaisy21@gmail.com before sending anything back. We will provide instructions on how and where to return your item.

Exchanges

We do not offer direct exchanges. The simplest option is to return your eligible item and place a new order for the item you would like instead.

Refunds

Once we receive and inspect your return, we will confirm whether your refund has been approved.

Where a refund is due, it will be made to your original payment method. For eligible returns under your statutory cancellation rights, the refund will include the standard delivery charge paid at the time of purchase, subject to applicable consumer law. Any additional cost for an upgraded delivery service is not refundable.

Your refund may be withheld until we have received the returned item or you have provided evidence that it has been sent back.

Please note that you may be responsible for any reduction in the value of an item resulting from handling beyond what is necessary to establish its nature, characteristics and functionality.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective or incorrect.

Please email paperdaisy21@gmail.com with details of the issue and, where possible, photographs of the item and packaging. We will assess the problem and arrange an appropriate remedy.

Non-Returnable and Custom Items

Personalised and custom-made items — including letter frames, name pieces and commissioned work — are made specifically for you and are not eligible for the statutory 14-day cancellation right.

This does not affect your statutory rights if a custom item is faulty, damaged or not as described.

Gift cards are non-returnable. Sale items remain covered by the same statutory cancellation rights as full-price items.

If you are unsure whether your item is eligible for return, please contact us before sending it back.